"May I take this opportunity to thank you for the excellent customer care training that you provided to my staff this week.
They are taking immediate ownership of customer enquiries and asking open questions to ensure that all issues are resolved at the first point of contact. I am also delighted to note that they are building on the strong rapport created by identifying opportunities to cross-sell additional policies once they have resolved the customer's original issues.
My staff that are newer to the industry found your training to be a valuable source of new skills and those of us that are more experienced found it to be a useful refresher.
I was impressed by the quality of the training you delivered and I am pleased to advise you that I have recommended your services to a business partner."