What do we mean by "excellent customer service"? What does that mean at your organisation? And what does it mean for your customers? There must be a clarity of view and purpose so that everyone has a common understanding of what is expected.
The outcomes of this workshop are:
- Understanding what excellent customer service looks and feels like
- Understanding the key elements of customer service
- How could we be criticised and where do we need to improve?
- A greater sense of commitment to delivering excellent customer service
This session is specifically tailored for your business. Please contact us for more information.