Managers are responsible for the performance of their team and the performance of the individuals in their team. This is a significant change for anyone who has been promoted into a position of management.  It is important that people understand this aspect of the management role.

Many managers spend too much time firefighting and sorting out problems and issues that their staff should be resolving. In many cases managers are sorting out problems that their staff are actually creating.  Managers need to understand that they have to be prepared to deal with any performance issues and coach and develop their staff. They need to be able to manage their staff and free up some of their own time to focus on the more strategic management issues.

The outcomes of this course are:

• An understanding of the management role and responsibilities
• An understanding of the difficulties with the role
• An understanding of why managers must deal with any staffing issues and not shy away from them

How managers communicate on a day to day basis with their staff has a dramatic impact on staff performance and motivation.

Managers need to adapt their communication styles and ensure that staff have a good understanding of what is required. The opportunity for misunderstanding and confusion is enormous and managers need to understand how to be most effective.

The outcomes of this training are:

• An understanding of the different methods of communication
• Identification of bad communication styles
• Increasing your personal influence and impact
• learn techniques to improve your own and other people's listening skills
• Ensuring effective communication has taken place

By delegation we mean "giving people work"; delegation is a key management skill both for getting the work done and for coaching and developing your staff. If managers do not delegate effectively they end up continually fire-fighting the day to day issues rather than doing some of the more strategic management work such as improving processes and achieving a better team performance.

This course looks at how to delegate effectively to get the results you require and use delegation to develop your staff.

The outcomes of this training are:

• An appreciation of the issues with delegation
• A process to prepare for delegation
• A method to ensure you get the results you need
• An understanding of how to use delegation to develop your people
• A plan to delegate after leaving the training

It is absolutely vital that managers address the issue of poor performance. If they fail to do it successfully, performance and motivation suffers. Many managers shy away from addressing issues because they see it as potentially confrontational.

This course looks at how managers can address poor performance in a constructive way and resolve the issues before resorting to the disciplinary process.

The outcomes of this training are:

• A process to use when dealing with performance issues
• A means to address what is really wrong
• An understanding of the need to change behaviours if you want to change performance
• An understanding of the impact of positive and negative consequences
• Techniques to give effective feedback
• More confidence to address the issue
• Understanding of ways to avoid performance issues arising

Managing in a style that develops well motivated people who really want to work for you as a manager is vital. Without a well motivated team there is no real basis for achieving high performance.

How managers manage their staff is perhaps the single biggest factor in how motivated their staff are. This session looks at some simple techniques that managers can use to keep their people well motivated.

The outcomes of this training are:

• Recognising the importance of the manager's own attitude and controlling it
• Recognising the value of building good working relationships and a technique to start this process
• Understanding how to use praise to engender a sense of value in individuals
• Learning How to develop a sense of pride in a teams performance
• Understanding how to develop a "fun" environment to work in

This session looks at how to conduct a successful appraisal. An appraisal should be a positive experience for the appraiser and the appraisee, leading to improved motivation and performance.

Many managers dislike doing appraisals and this session looks at how to conduct the appraisal in a positive manner and use it to get results - rather than just be seen as an administrative, time consuming exercise.

The outcomes of this training are:

• Understanding what an effective appraisal is and its worth to the organisation
• Recognising the value and importance of the motivational aspects of appraisals
• Knowing how to prepare for an appraisal
• Understanding how to conduct the appraisal meeting
• Understanding how to set meaningful goals and objectives
• Learning how to make appraisals worthwhile for the manager and the staff

With pressures to achieve better results, in less time and at less cost, good time and workload management are a vital skill for any manager. Failure to effectively manage your time can lead to a deterioration of performance and in the worst case can lead to stress related problems.

This course looks at a number of techniques that can be used to effectively manage your time and workload.

The outcomes of this training are:

• Understanding the importance of effective time and workload management for us and our staff
• Ensuring you know your priorities
• A series of tips and techniques that can be applied to improve your personal time and workload management
• More effective use of your own time

Employing an individual is a costly exercise and the cost of getting it wrong even more so. This course looks at how to structure and conduct an interview to maximise the chances of getting it right.

The outcomes of this training are:

• Understanding the importance of preparation
• Learn how and why to make it a two way conversation
• An ability to ask better questions
• Some techniques to get beneath the candidates veneer
• An awareness of legislation
• Being able to get the right person for you rather than the candidate who is the best at being interviewed

Managers need to influence people who work for them and, equally importantly, those who do not. They need to be able to strongly influence what people do and they need to effectively communicate and take control rather than just be buffeted along and meekly accept what others are saying.

This course looks at how to increase your personal impact so that you can influence others to do what is needed, without being seen as overly aggressive.

The outcomes of this training are:

• Understanding how to use different ways of influencing people
• Realising that your personal standing impacts influence and how to improve it
• Understanding how to increase the influence and impact of your communication
• Understanding how to handle disagreements
• Reduced frustration and wasted time through better preparation
• Understanding how to change your approach depending on the people you are dealing with

Much of management is about change and managers frequently need to implement change within their organisation and team.

This course looks at how to implement and secure buy-in to change.

The outcomes of this training are:

• Being able to identify the key aspects of change
• Understanding the discomfort that most people feel with change
• Being able to clearly communicate the benefit of change
• Understanding the importance of planning
• Learning some techniques to address the people issues to do with change

In today’s stressful environment there are all too many opportunities for conflict to arise between colleagues.

This course looks at maintaining a problem solving approach to get the best solution for the organisation whilst maintaining good working relationships. This approach can be used for diffusing conflict situations and maintaining the business relationship despite potential acrimony and disagreements.

The outcomes of this training are:

• Understanding the importance of a good business relationship
• Learning techniques to build rapport
• Appreciating what is a problem solving/can do attitude
• Identifying how to demonstrate a problem solving approach
• Understanding how to handle disagreements and conflict without being subservient
• Understanding the politics and how to maintain the relationship
• Understanding how to build the business relationship and trust