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Effective Delegation

SMART

So how can we make delegation easy:

A simple delegation rule is the SMART acronym. It's a quick check list for proper delegation. (You may have come across the smart acronym used for objective setting, but in the context of delegation the M stands for something slightly different.)

Delegated tasks must be:

S - Specific

Specific – the end results are specific and clear

Monitored

Monitored – the monitoring process must be agreed

Agreed

Agreed – both parties have agreed what they will do and taken ownership

Realistic

Realistic – the task is achievable for the person

Timebound

Timebound – there is a set timescale by when it must be completed

Exercise

1. Review some recent tasks that you have given to your staff:

Did you ensure that you both had the same understanding of what a successful job would look like?

Did you agree a monitoring process?

Did you set a timescale?

Did you ensure that the staff member agreed they would get it done and therefore take ownership?

Do you need to clarify any of the above with your staff?

2. Review some recent tasks that you have been given to do:

Did you have the same understanding as your manager on what was required?

Did you want some help from your manager?

Was there an ageed timescale?

Was it realistic and did you agree to deliver it?

Do you need further clarification from your manager?

Key Message 2

Audio File

When delegating, the SMART acronym is a helpful technique. You do not need to cover the SMART elements in order but you cannot afford to leave out any element. When delegating:

Tasks should be Realistic – there is no point setting unachievable tasks.
The end result must be Specific i.e. there must be a common understanding of what a successful completion of the task will look like.
You need to agree with the person how you are going to Monitor the task.
There must be a Timescale.
The person must Agree they are going to complete the task and take ownership.

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