Bespoke Customer Service Training
Delivering excellent customer service is vital if organisations want to develop good customer relationships, keep their existing customers and be ahead of the competition.
We provide bespoke customer services training. The aim is to instil a positive attitude to customer care issues and provide people with the skills they need to deal with the inevitable difficult situations that arise over the phone or face to face. All our sessions are bespoke but examples of the content are shown below.
Please contact us for more information.
- Excellent customer service at "your company"
- First impressions
- Telephone technique
- Handling problems and complaints
- Using good customer service to generate more sales
Our approach
Get people to think how they like to be treated.
We run our customer service training in a very interactive way, more like a participative workshop. We get the participants to identify their good and bad experiences of customer service and then relate that to the service they are giving to their own customers.
We then introduce a number of techniques to improve their ability to empathise and deliver a better level of customer service to their customers.
Our philosophy
The customer experience is unique to your organisation.
With products and services being very similar, customer service is one way you can distinguish your business from the competition; but each business is unique. What is regarded as good customer service can be very different from company to company.
The training we run is very interactive therefore it is important someone attends who can agree what is acceptable at your company. For example, some attendees may think that excellent customer services is making friends with the clients and then chatting to them for 20 minutes.
This however, may not be acceptable to the management and there may be a requirement to deal with all calls within 3 minutes etc. There needs to be someone attending who can arbitrate on these matters.